Last updated: 22 July 2026
By approving a quote, booking a service, authorising payment or allowing us to begin work, you agree to these Terms.
1. Services and Quotes
Scooper Squad removes dog waste from accessible outdoor areas identified in the customer’s quote or booking.
Our service covers dog waste only. Other animal waste, rubbish, mud removal and heavily soiled surfaces are excluded unless agreed.
Quotes are based on information supplied by the customer, including the number of dogs, yard size, accumulated waste, access and property condition. If actual conditions differ materially, we may revise the price before starting or completing the service. We will obtain approval before proceeding at the revised price.
2. Initial-Clean Promotion
Scooper Squad may waive the usual $99 initial-clean fee when a customer signs up for recurring service.
To receive the waiver, the customer must complete and pay for their first full month of recurring service. If the customer cancels during that month, the $99 fee becomes payable. We may deduct it from any refund otherwise payable or charge the authorised payment method.
This condition will also appear in the relevant offer or quote.
3. Property Access, Dogs and Yard Conditions
Customers must provide safe access. Gates must be unlocked, access details correct and known hazards disclosed. We do not enter through a customer’s home unless specifically agreed.
We are happy to work with friendly dogs in the yard. Customers must tell us if a dog has a history of aggression, biting, territorial behaviour or reactivity. We may require a dog to be secured if working with it present is unsafe or impractical.
If service cannot be completed because of a locked gate, incorrect access details, blocked access, an unsafe animal or another condition within the customer’s control, the scheduled charge will still apply.
The yard must be reasonably maintained. We do not guarantee removal of waste concealed by long grass, weeds, leaves, mud, debris or stored items, or located in an unsafe or inaccessible area. We may clean only accessible areas or skip the service where conditions prevent safe or reasonable completion.
4. Scheduling, Weather and Planned Closures
Routes are organised according to location and efficiency. Arrival times and windows are estimates unless expressly agreed otherwise.
We may change, postpone or skip a service because of weather, traffic, staffing, public holidays, emergencies or safety concerns. Where a service is skipped because of temporary weather or safety conditions, we will generally remove the accumulated visible waste at the next scheduled service.
Recurring pricing is calculated as an annual service price divided into 12 equal monthly payments. Monthly charges remain the same whether a month contains four or five scheduled service days.
The annual price allows up to two planned service-free weeks each year for annual leave, public holidays or operational closures. We will minimise closures and provide advance notice where reasonably practicable. Accumulated visible waste will generally be removed at the next service. These weeks are included in the recurring price and do not automatically create a refund or credit.
5. Customer-Requested Skipped Services
Recurring service reserves a regular place within an organised route. If a customer asks us to skip a visit because they are away or do not require service, the normal charge will continue.
We may reschedule where route capacity permits, but this is not guaranteed.
If service stops and waste accumulates, a catch-up or initial-clean fee may apply before it resumes. We will advise the customer before completing that service.
6. Billing and Failed Payments
Recurring services are billed monthly in advance using the customer’s authorised payment method. Customers must maintain a valid payment method unless another arrangement is agreed in writing.
If payment is declined or remains unpaid, we may retry it, request updated details and suspend or cancel future services until the account is paid.
Missed services during a payment suspension are not automatically rescheduled. A catch-up fee may apply if waste accumulates.
7. Cancelling Recurring Service
Recurring service has no fixed long-term contract unless a minimum period is included in an accepted promotional offer.
Customers may cancel before their next monthly billing date. Cancellation ordinarily takes effect at the end of the current paid billing period, and scheduled services will continue until then.
If the customer asks us to stop attending earlier, the remaining visits will be treated as customer-requested skipped services and will not ordinarily be refunded.
Completed services, customer-requested skipped visits and customer-caused missed visits are non-refundable, except where Australian Consumer Law requires a remedy.
If service is restarted later, a catch-up or initial-clean fee may apply depending on accumulated waste and the property’s condition.
8. One-Off and Initial-Clean Cancellations
Please provide at least 24 hours’ notice when cancelling or rescheduling a one-off or initial-clean appointment.
We will not ordinarily charge a cancellation fee unless a deposit or fee was clearly disclosed and accepted when booking.
If we arrive but cannot work because access was not provided, an animal was unsafe or the property was not reasonably safe to enter, we may retain an agreed deposit or charge a previously disclosed attendance fee.
9. Waste Disposal
Collected dog waste will ordinarily be securely bagged and placed in the customer’s general waste bin. The bin must be accessible and have sufficient capacity.
If the bin is unavailable, inaccessible or full, we may leave the securely bagged waste in a reasonable location at the property.
Off-site disposal or unusually large amounts of waste may attract an agreed additional fee.
10. Service Concerns
Customers should contact us within 24 hours if they believe a material part of the agreed service area was missed.
Where appropriate, we may return, adjust the account or offer another reasonable remedy.
We are not responsible for waste deposited after our visit, concealed waste, unsafe or inaccessible areas, or areas outside the agreed service area. The 24-hour request helps us investigate promptly but does not remove rights under Australian Consumer Law.
11. Property, Gates and Liability
Customers must disclose known hazards and maintain gates, fences and access points in safe working condition.
Scooper Squad will take reasonable care and reasonable steps to close any gate used during service. We may photograph the closed gate after service.
To the extent permitted by law, we are not responsible for loss, property damage or an animal’s escape caused by an undisclosed hazard, defective gate, inaccurate instruction, unsafe animal or another circumstance outside our reasonable control.
We disinfect service equipment between properties. These precautions reduce risk but cannot guarantee complete elimination of bacteria, viruses, parasites or other contaminants.
12. Australian Consumer Law, Prices and Updates
Nothing in these Terms excludes, restricts or modifies rights or remedies that cannot legally be excluded under Australian Consumer Law.
Scooper Squad may adjust recurring prices by providing at least 30 days’ notice. Customers may cancel before the new price takes effect.
We may update these Terms from time to time. The latest version will be on our website. We will provide reasonable notice where a change materially affects an existing customer’s pricing, cancellation rights or service obligations.
Questions, cancellations and service concerns can be sent to:
Email: hello@scoopersquad.com.au
Thank you for trusting Scooper Squad—your local poop patrol.